Privacy Policy
Your privacy is critically important to us. At Miele Repair Service, we have a few fundamental principles:
- We don’t ask you for personal information unless we truly need it to perform our services.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We treat your personal information with the highest level of security and confidentiality.
1. Information We Collect
We collect information in two ways: information you provide directly to us and information we collect automatically through your use of our website.
1.1. Information You Provide to Us
When you use our "Service Request" or "Contact" forms to book an appointment, we collect specific personal data required to fulfill your request. This includes:
- Identity Data: First name and Last name.
- Contact Data: Email address and Phone number.
- Location Data: Street address, Apartment/Unit number, City, State, and Zip Code.
- Service Data: Details about your appliance problem, preferred Appointment Date, and Time.
- Consent: Your explicit confirmation (checkbox) that you agree to our processing of this data.
1.2. Information We Collect Automatically
Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available. This includes:
- Google Analytics: We use Google Analytics to understand how visitors engage with our site. This may collect your IP address, browser type, language preference, referring site, and the date and time of each visitor request.
- Cookies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help us identify and track visitors and their website access preferences.
2. How We Use Your Information
We use the information we collect strictly for the purpose of providing our repair services:
- To Schedule Service: We use your address, date, and time preferences to dispatch a technician to your location.
- To Communicate: We use your email and phone number to confirm appointments, send updates regarding your repair status, or ask clarifying questions about the appliance issue.
- To Improve Our Service: We analyze non-personal data (via Google Analytics) to optimize our website's performance and user experience.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for the purposes outlined above.
We may disclose your information only if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws.
4. Security
The security of your Personal Information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you submit a request. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Your Rights
You have the right to request access to the personal data we hold about you, or to request that we delete your personal data (Right to be Forgotten). To exercise these rights, please contact us via the email provided below.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@mielerepairsupport.com
Phone: (888) 927-2290